Exchange & Refund


In case of shipping error

In case that the wrong products are shipped: We will exchange the products immediately the shipping expense of our company.


In case of delivering defective products

We will check the products status and exchange it after retrieving them.


The cases exchange and refund are available.

1. If the product has not been opened or used within 7 days of receiving the product.

2. If the product is defective in manufacturing.

3. If the product shipped is not same with the product ordered.


The cases exchange and refund are not available.

1. If the product has been opened or used even once.

2. If the product and package are damaged.

3. If the product has been delivered more than 10 days after delivery.


Guide for refund

1. When refunding after paying by cash, we will refund the amount in 2~3 days on weekdays after checking returning the product.

2. When paying by credit card, we will cancel the authorizaton of credit card not to bill the amount.
(But, if the cancellation is done after 1~2 days of payment, it takes 5~10 days based on the cancelation time because the authorizatio of credit card is already entered into the card company.


Shipping

International shipping fee will vary depending on the shipping company rate basis.(including box weight)

Products use air delivery and it may take 3~10 days for delivery to arrive at the destination.

You can conveniently monitor delivery status after shipping.

Orders that are imported may be subject to customs duties levied by destinatinon country.

Additional charges for customs clearance must be borne by the recipient.




Shipping MethodEstimated Delivery TimeTracking InformationShipping Cost
Standard Shipping14~40 daysNot available -
Standard Shipping14~40 daysAvailable$3
Express Shipping7~14 daysAvailable$19~
Varies to the weight of parcel